- P2P allowed: Yes
- Business location: Tempe,
- Number of servers:
- Number of country locations:
- Cost: AU$59.99 for the first year, then AU$47.88 or AU$77.88 renewal / year after that.
What a strange few years it's been for SurfEasy. Most people had
never heard of the service until it was snapped up in early 2015 by browser maker
Opera, and for a time it powered Opera's free VPN. Then in 2017
NortonLifeLock, when it was still called Symantec, snapped it up
In all that time and with different owners, SurfEasy has barely
changed. That's not necessarily a good thing as the interface is
quite antiquated now, and at times the app can be a little
infuriating with dropped connections. Still, it's speedy enough to
remain one of the 10 fastest VPNs in our tests.
SurfEasy with an active VPN
When disconnected, SurfEasy shows your location based on your IP
address; when connected it shows your apparent location based on
your VPN IP.
To change your VPN location click the flag icon in the
upper-right corner. This reveals a list of all the various country
locations you can choose from.
There isn't a lot in terms of extra features. No double-hop VPNs
or split tunneling. SurfEasy does, however, work with U.S. Netflix.
That was a big deal four years ago, but now it's becoming a more
common feature on VPN services.
SurfEasy also blocks ads, and it offers a feature to
automatically connect to the VPN when on Wi-Fi.
SurfEasy permits torrenting but this feature is only available
on the SurfEasy VPN plan (formerly the Ultra VPN plan). To connect
to one of those servers, you click the country list and then select
the Torrent Optimized option. The only other critical setting that
SurfEasy's app offers is whether to activate the VPN app on
SurfEasy allows you to use up to five devices simultaneously,
and there are apps for Windows, Mac, Android, and iOS. The website
still claims it supports proxy extensions for Chrome and Opera, but
if you dig a little deeper you quickly find out that those
extensions are no longer supported.
SurfEasy costs AU$59.99 for the first year, covering up to five
simultaneous connections, and there's a 14-day money-back
guarantee. After that first year there are two options for renewal pricing on Windows. You can pay AU$77.88 for
the SurfEasy VPN plan that includes five simultaneous connections
and no region limits. Alternatively, there's the Total VPN plan,
which costs AU$47.88, covers the same number of devices, but has a
more limited region option. There are also month-to-month plans if
you only need a VPN for a short time.
SurfEasy at one time was one of the fastest VPNs we tested. It
still remains in our top 10 (albeit the lower half), but its speeds
aren't as impressive as they once were. In our tests, SurfEasy
retained 38.1 percent of the base speed compared to 55.28 percent
four years ago.
Your experience with SurfEasy—or any other VPN—may vary
depending on your ISP, router, device, and connection type.
As we saw four years ago, SurfEasy has connection issues. Last
time we reported how the connection would stall for a few seconds
after initial connection. This is still happening, and really
there's no excuse for these continuing issues.
Another important thing to note is that every SurfEasy server we
used was running in Amazon's cloud.
Privacy, anonymity, and
To sign up for SurfEasy the company requires an email address,
and those who wish to could use a pseudonymous email address. That
won't get you very far in terms of anonymity, however, as SurfEasy
does not offer any significant way to pay anonymously or
semi-anonymously. All payments are handled via a credit card or
PayPal. There are no options for paying in cash or with
cryptocurrencies like Bitcoin.
SurfEasy is part of NortonLifeLock, the latter is based in Tempe
Arizona and the CEO is Vincent Pilette.
great. The policy says the service does not log your browsing and
internet activity, but it does log your IP address for the purposes
of delivering the content in accordance with your device(s) and
determining the appropriate language settings for communicating
with you. NortonLifeLock says it also logs your device name and
type, OS version (mobile devices only), and aggregate bandwidth
usage. It also collects some diagnostic data that you can read
To sum up, SurfEasy has not changed in any substantial way in
four years. A charitable explanation would be to say it's in
maintenance mode, but it sure feels more like benign neglect. If
you need a cheap VPN for a single year, and you don't mind the
that, though? No way. This VPN is simply not competitive at those
prices compared to what you can get elsewhere. It has no
significant features to speak of, continues to have connection
issues, the website has some inaccurate information, and the app is
not great. The VPN performance is still fine, though not as good as
it once was.
If all you're looking for is a good connection to watch Netflix,
or you need something cheap for that first year then SurfEasy could
work for you. After that, we cannot recommend it at the prices the
company is charging.
Editor's note: Because online services are
often iterative, gaining new features and performance improvements
over time, this review is subject to change in order to accurately
reflect the current state of the service. Any changes to text or
our final review verdict will be noted at the top of this