Galaxy Watch users report app outage
- 23 April, 2019 17:00
Galaxy Watch Active
In another piece of bad news for Samsung this week, the Galaxy Wearable app for Android devices is reportedly broken, with many users claiming to encounter sign-in problems.
According to a thread on Samsung’s community forums, Galaxy users have been unable to log in to the companion app since at least Thursday. Users are instead greeted with a white screen, unable to backup their devices or install apps.
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Users around the world started complaining about the issue on Twitter in no time.
@SamsungHelpUK I'm trying to log into my Samsung acc on the Galaxy Wearable Android app but keep getting blank log in screen. Same on two phones. Do you have a problem?— Iain Mann (@iainmann) April 18, 2019
[Translation from German: @SamsungDE [Samsung Germany] The silly app has logged me out of the store because it says my session expired. Can I log back in? Nope, thanks to a white window…]
[Translation from Portuguese: @SamsungBrasil The Galaxy Wearable app won’t let me log in to set up my Galaxy Watch. Now it’s just a clock. Not happy.]
Some users have reported that the app is working again, though it's currently unclear whether this is due to a workaround found by Samsung user LarsN or whether the issue has been formally resolved on Samsung's end.
PC World Australia have reached out to Samsung Australia for comment.