A reader asks:
“When connecting my personal laptop (which is running Windows 7) to my office’s wireless network, I keep getting a “limited connectivity error.” I can connect fine at home. What can I do to resolve this?”
To start, try the following steps:
- Go to Control PanelNetwork > InternetNetwork > Sharing Center.
- From the left pane, choose “manage wireless networks,” then delete your network connection.
- After that, choose “adapter properties.”
- Under “This connection uses the following items,” uncheck “AVG network filter driver” and retry connecting to the network. (Yours might read “Hotspot Shield” instead; uncheck this option.) It will work immediately, even without restarting the system.
If that doesn’t work, try these steps:
- Run CMD as an administrator
- Enter netsh winsock reset, then press enter
- Restart your computer
You should also figure out if your office Wi-Fi connection requires an IP address. You can check this by following these steps:
- Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings (top right).
- Right-click on Wireless Network Connection > Properties.
- Double-click on IPV4.
- You can either enter the IP address provided by your office ISP or you may remove it if it isn’t’ required.
This tip was originally published on IDG Answers, a reader-powered help desk for answering tech questions.